Customer Service Policy
K-9 Carts East will make every effort to ship your cart within 7 business days and accessories within 2 working days. Orders will be processed in the order received without exception.
If you have questions relating to carts, accessories, or nursing care, please call our well qualified staff for help.
Trial PeriodThere is a 10 day trial period for the carts. If there is a need to return or exchange the cart within the 10 day trial period, we request that you call to make arrangement for the return.
Return PolicyA refund of 65%, [50% for amputees], is made upon return provided the cart is returned in new condition. Shipping is not refunded.
Non-Returnable Exceptions: Carts made for any pet other than a dog or cat are automatically non-refundable, as well as:
- dogs over 100 pounds,
- 4-wheeled carts and
- specialty carts (such as front limb carts, etc).
AssemblyCarts are assembled to specific measurements for your animal; therefore, we are unable to start production without first having the customer service policy signed and dated.
AccessoriesAll accessories can be returned or exchange for refund, minus a restocking fee, provided they are returned in new condition within 10 days. Shipping is not refunded.