Why are your carts better than others on the market?
The K-9 Cart is the only patented, pet wheelchair designed by a Veterinary Orthopedic Specialist. We are the original pet wheelchair manufacturer with over 45 years of experience in attending to the needs of the mobility-impaired pet. K-9 Carts are adjustable in height, length, and width. Thus, a good fit is assured. Our tubular aluminum design and foam-filled wheels provide a strong, yet lightweight cart. Unlike other pet wheelchairs, our carts are available with a detachable leg sling for easy entry into the cart or use alone as a handheld sling. K-9 Carts have the finest support system available. Entry and exit from our cart is simple; there is no cumbersome harnesses needed as seen with other competitor's design. In addition, our veterinary medical background, devoted to orthopedic surgery and teaching, and our long-term design experience in studying the needs of disabled pets is combined with a commitment to provide high quality service. Design improvements are ongoing at K-9 Carts towards a better quality of life and dignity for our pets and owners. For a recent comparison to other dog wheelchair manufacturers, please look at our K-9 Cart Blog.
Is my pet able to use the cart indoors?
Size of the animal and your house will dictate whether indoor use of the cart is feasible. Large carts can be quite destructive for inside use. All animals should be accompanied on a leash or contained in a fenced area under supervision while using the cart,
Why can't I add a product to my cart?
The error message: "Info: To add this product into your cart you have to select a product variant on the details page." appears, and you cannot add the product to your shopping cart. Please wait after you have selected the size or color of the item for the shipping method drop down menu to appear. Then, click "Add to Cart." The error message should disappear. If you are still having problems, please call us toll-free at 1-866-K9-CARTS (1-866-592-2787).
Can I still get a refund after 10 days?
Accessories must be returned in 10 days (excluding shipping time) in new condition to receive a refund. If accessory items are exchanged for another size, a restocking fee will typically not be charged. Our goal with K-9Cart.com dog wheelchairs is to have your pet comfortably fitted within 10 days. We are happy to extend the 10-day trial period if you have been in contact with us and are making sincere attempts to resolve any problems you are encountering. We encourage all K-9Cart.com dog wheelchair owners to send digital photos (a side and rear view at the dog's level as well as a top or aerial view) for a free evaluation of your dog cart's fit by our expert veterinary staff.